iDARE.CSM

iDARE.CSM is a complete online solution for holistic customer satisfaction management.

iDARE.CSM supports all essential business processes with regard to customer satisfaction management: from the collection of interviews over prompt and adequate customer follow-ups, the preparation of results in accordance to specific management levels up to the arrangement of improvement measures - at minimum costs.

By default iDARE.CSM consists of an integrated web questionnaire, an overview of the customer verbatims as well as the follow-up status, various result reports and forms for target and activity definitions.

iDARE.CSM is built in a modular way to meet the needs of the different user groups: there is a client portal which contains customer comments, key performance indicators and the follow-up tools. Further, there is a comprehensive administration module which is suited for market research agencies or data anylists to setup andedit their customer research projects. The system itself can be hosted as an ASP solution at our data centre or can be implemented at another premise.

Your Advantages at a Glance:

• Return of invest after a very short time
• Low error rate during the whole process of production
• Fast publication of results
• Flexible analysis options
• Data consistency on all process levels due to integrated logical checks
• Easy access to archived results
• World-wide availability due to fully web-compatible implementation
• High level of data security due to encrypted communication and state-of-the-art login/authentication mechanisms
• IT-independent due to powerful management tools for the project team
• Global utilisation through trouble-free multi-language support