• Customer Satisfaction Surveys: Do you often struggle with a "raw data salad" and have to invest a great deal of work in report generation and the associated quality control? With .west, you can provide a picture of customer satisfaction with no night shifts for the creation of PowerPoint presentations.
  • Complaint Satisfaction Surveys: Would you like to know easily, quickly and systematically, whether all complaints have been optimally processed? With .west, you can ascertain the quality of your complaint management regularly and with very little effort.
  • Test Purchases/Mystery Shopping: Do you regularly check the compliance of processes and standards to ensure a high level of quality? Then .west will support you in the processing of your test contacts and provide you with results presentations at the touch of a button.
  • Audits/Quality Monitoring: Do you perform audits regularly in order to check the agreed quality criteria for sales & service? Audit the performance of contractual standards with the help of .west and access to the results directly.
  • Product and Concept Tests: Would you like to test the acceptance of new concepts and products? With .west, you can include your customers in the drafting of your offers quickly and easily.